Refund & Cancellation Policy

Effective Date: 08 July 2026

1. Subscription Cancellation

Users may request cancellation of their paid subscription by contacting support. Cancellation stops future billing but does not automatically delete account data.

2. Refund Eligibility

Refunds may be considered only for duplicate payments, accidental payments, failed service activation or billing errors. Refund requests must be raised within 7 days of payment.

3. Non-Refundable Items

Used subscription periods, WhatsApp/Meta charges, third-party infrastructure costs, message usage charges and services already delivered may not be refundable.

4. Processing Timeline

Approved refunds are processed to the original payment method within 7 to 10 working days, depending on payment gateway and bank timelines.

Refund Contact

Email: connectcrm@gmail.com
Legal Business: AlphaRoot Technologies